Thank you for bringing this matter to our attention. If you have any further questions or concerns, or if there's anything else you would like to discuss, please don't hesitate to reach out to our dedicated customer support team. Please know that we are committed to making things right and improving your experience with us. We deeply regret any confusion or frustration this situation has caused you. This will also help us identify any other potential issues and address them accordingly.Ĭommunication Improvement: We are taking steps to enhance our communication processes to ensure that our customers are informed about their memberships, charges, and any updates to their accounts. Please allow a few business days for the refund to reflect in your statement.Īccount Review: We are conducting a thorough review of your account to ensure that you are properly recognized as a member. Immediate Refund: We have initiated the process to refund the full amount for the 3 charges - $49 USD each posted to your account. ![]() In order to rectify this situation and ensure a satisfactory resolution, we are taking the following steps: I understand how frustrating this situation must be, especially given the currency conversion and the significant amount involved. Upon reviewing your case, it appears that you were subscribed to the program and there are 2 charges for that. ![]() Your satisfaction is of utmost importance to us, and I want to reassure you that we take your feedback seriously. I want to extend our sincere apologies for the inconvenience you've experienced and assure you that we are committed to addressing your concerns promptly.įirst and foremost, I'm sorry to hear about the issues you've encountered regarding your subscription and unauthorized charges.
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